About Us
Our Story
At Heartland Amish Furniture, you’ll find one of the largest collections of solid wood, American made, Amish handcrafted furniture anywhere in the Carolinas. Our Amish furniture comes straight from the wood shops of Ohio and Indiana, where it is made with careful attention to detail by master craftsmanship with a unique touch that reflects time-honored traditions of integrity, simplicity and hard work.
The quality of our Amish furniture is matched by our commitment to our customers. We want your business, and we’re willing to go the extra mile to earn it.
From Amish Country to the North Carolina Mountains!
Sugarcreek, Ohio is a well-known Amish community where simple values; like loyalty, responsibility, integrity, and faith are a way of life. The area is also known for its superior old-fashioned craftsmanship.
A Great Experience
We believe the quality of our product is only matched by the quality of our service. Throughout our organization, we are dedicated to providing our customers with outstanding service - before, during, and after the sale.
User Friendly and Safe Online Shopping Experience
Our commitment to caring for our customers begins within our store and extends to our website. We place as much information as possible on our website, with a focus on accuracy and user-friendliness. Unlike many Amish furniture websites, we offer safe online shopping that allows you to browse at your own pace and purchase at your own convenience. We have the upmost respect for security and privacy. We use the latest technologies to safeguard your information, do not store your credit card numbers, and never sell your private information to third parties.
Helpful, Experienced Sales Associates
Many of our customers choose to call our store rather than placing their order online. We welcome your calls, whether to place your order, ask a question, or just to confirm that we are real people! When you call, we don't put you through to automated phone systems or voicemail. Instead, you'll get a live, friendly, professional sales associate who can help you with your specific needs. In the event that we're busy with other customers, we will invite you to leave a voicemail and will get back to you as soon as we're able. We're here to help you with your questions and with placing your order.
We Understand
Our sales associates understand all that goes into the decision to purchase new furniture. They know that spending thousands of dollars on new furniture can be a daunting experience for many shoppers. They understand that furniture is a highly personal decision, and that our customers have many different preferences and tastes. And they understand that the process can take days, weeks, months or even years! Our sales associates are highly knowledgeable and can answer many of your questions. If they don't know the answer, they are committed to finding it. They do their very best to be helpful, and will follow-up as needed without being intrusive or pressuring you to make a decision.
Order Status
Our service goes beyond order placement. We understand that waiting for your furniture can stretch even the most patient customers. We continually check on the status of each order to ensure that nothing falls through the cracks. We'll be happy to discuss the process with you in the event that you want to call and check on it. After your order is placed, you can track the status online with your order ID. Or, if you prefer to call, we'll be happy to track it for you. Our attention to detail in communication is high. We do our best to help with any special needs.
Delivery with Care
Once your furniture is finished, our commitment to service continues with our “White Glove” delivery team or a trusted shipping company that specializes in shipping furniture. We realize the day your Amish furniture arrives is a big day for you. Your furniture will be delivered in mint condition by polite professionals with inside delivery and placement as an option. They are so good that many of our satisfied customers comment on their level of professionalism and care!
Premium Selection and Variety
While the Amish have rightly earned a reputation for their master craftsmanship, the reality is that not all Amish furniture is made equally. In furniture-making, the small things make the difference. At Heartland Amish Furniture, we carefully inspect the workshops and the furniture they produce - not paternalistically, but as partners in the quest for excellence. We turn over chairs, slide drawers back and forth, rub our hands over wood, inspect the finishing, and talk frankly with the craftsmen who provide their labor of love.
We are highly selective in the Amish woodworkers we partner with. If our name is behind it, we want nothing but the best.
For you, our valued customer, this means you can expect the highest quality of workmanship in all the furniture you see in our store and on these pages.